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General Questions:

Q: What’s the difference between Graffiti and Art?
A: Permission!
Q: Can I email my pictures of graffiti to get your opinion and help?
A: Absolutely YES! SUBMIT PHOTOS here to send them along. Be sure to add your name and phone number. Thanks
Q: Do you accept Purchase Orders.
A: Yes, but only from public/Government entities or pre-established Net 30 day accounts. Also we must have the PO emailed or faxed to us prior to shipping. Please call us for more details.

Tagaway For Smooth and Painted Surfaces Questions:

Q: How can TAGAWAY remove graffiti paint off of a painted surface without causing harm?
A: TAGAWAY will remove spray paint off of a painted surface BUT the painted surface must be more durable than the spray paint graffiti. So, always pretest on a small spot and proceed with good observation.
Q: What are the best kind of rags to use with the TAGAWAY?
A: Terry Cloth or very absorbent rags are best or good paper towels. Be sure to have enough so when the rag gets loaded with dissolved paint you’re not just smearing it around and you can use a fresh new rag. Keep spraying more TAGAWAY and wiping until done. Then you can water rinse.
Q: Can I rinse away the TAGAWAY with a garden hose or pressure washer?
A: No. TAGAWAY has a powerful ingredient in it that when in contact with water its performance drops off. So, the best way to use TAGAWAY is to spray it on from the quart trigger bottle, wait, then wipe with an absorbent rag. Keep spraying more TAGAWAY and wiping until done. Then you can water rinse.
Q: Is TAGAWAY SAFE to use on street and road signs without harming the sign?
A: Let’s be honest here with the word SAFE. Some signs are high quality and some not so much. Some signs are new and some have been facing south into the UV sun for 10 or 20 years. The same rules still apply. TAGAWAY will remove spray paint off of a painted surface and signs only when the painted surface or sign has more durability than the spray paint graffiti. So, always pretest on a small spot and proceed with good observation. If you can save 75% of all the signs with TAGAWAY, that 75 signs out of 100 that you did not have to replace!
Q: Will TAGAWAY remove permanent Marker off of wipe-able surfaces?
A: Yes and very quickly and easily. Just spray and wipe.
Q: Should I wear glove when removing Graffiti?
A: Absolutely YES. Let’s be reasonable here… we are dissolving paint…wear liquid proof gloves and whatever else needed to prevent the products from getting on you. Be sure to read and follow the labels and the SDS’.

Taginator For Masonry Questions:

Q: How much TAGINATOR do I need?
A: 1 gallon of Taginator will remove 200 or more square feet of graffiti.
Q: How do I determine square feet of graffiti?
A: Measure the length of the graffiti multiplied by the height of the graffiti to get total Square foot area. Then stand way back and guess what percentage actual graffiti is in that area. Example: 20 ft. long x 5 ft. high = 100 sq. ft. area x 50% actual graffiti = 50 square feet of graffiti. You will need 1 Quart of TAGINATOR. Maybe 2 to be sure.
Q: What is the success rate when using TAGINATOR?
A: As an example, out of 100 spray paint graffiti removal jobs off of various kinds of raw masonry, TAGINATOR will completely remove all of the paint from 95 of those jobs. That’s a 95% success rate in our books! That’s batting 950.
Q: Must I use a pressure washer to rinse away the graffiti?
A: When applying TAGINATOR on to about 50% of the jobs, the graffiti will simply and quickly begin to bleed and run down the wall while you are applying or shortly thereafter. Those jobs will not require a power washer. The challenge is knowing if your job is one of those jobs before you begin. So we recommend to be prepared to pressure wash every job so you will always be the most successful.
Q: Must I use a HOT pressure washer to rinse away the graffiti?
A: No. Although hot pressure washers always do work faster than cold machines. On those tougher multi-layered graffiti TAGS or TAGS that had been painted over, HOT water can eliminate the need to reapply more TAGINATOR saving money and time. Also remember, 90 jobs out of 100 will be completely removed with a cold pressure washer. If you have a hot pressure washer you will bump up to 95 or more jobs out of 100 will be completely and easily removed and you will have not known that you had a tougher surface or tougher TAG. So, if it is in your budget and you have the means and the need, GO HOT. Call us for more details. 1-877-824-7763 ext 118
Q: What Pressure Washer performance is needed to remove graffiti?
A: The short answer is, because TAGINATOR is so damn good, all pressure washers will do the job but it’s a matter of how long it will take to get it done. Also, how fast a pressure washer gets work done is more a matter of GPM (gallons per minute) and rinsing than it is PSI (Pressure). These days most pressure washers are 3000 PSI or more. If you are a home owner and have one small tag on a masonry wall then sure a small 110 volt electric 1000 psi 1-2 GPM machine or a small gas engine power washer will also work. If you’re a contractor you’ll want a cold or hot 4-5 GPM gas engine machine. If you’re a Public works department keeping an entire city clean then you’ll want a 5 GPM or more hot machine with a burner on a trailer with a water supply tank and hose reels, etc. . Click here to view a few TagWashers. Call us for more details. 1-877-824-7763 ext 118.
Q: How long do I wait before pressure rinsing TAGINATOR and the graffiti?
A: When applying TAGINATOR on to about 50% jobs, the graffiti will simply and quickly begin to bleed and run down the wall while you are applying or shortly thereafter. When you experience this, go ahead and pressure wash rinse. DONE! Otherwise, wait about 10 to 15 minutes then test pressure rinse a lower corner. When good, pressure rinse the whole job. DONE!
Q: Should I wear glove when removing Graffiti?
A: Absolutely YES. Let’s be reasonable here… we are dissolving paint…wear liquid proof gloves and whatever else needed to prevent the products from getting on you. Be sure to read and follow the labels and the SDS’.

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