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General Questions:

Q: What’s the difference between Graffiti and Art?
A: Permission!
Q: Can I email my pictures of graffiti to get your opinion and help?
A: Absolutely YES! SUBMIT PHOTOS here to send them along. Be sure to add your name and phone number. Thanks
Q: Do you accept Purchase Orders.
A: Yes, but only from public/Government entities or pre-established Net 30 day accounts. Also we must have the PO emailed or faxed to us prior to shipping. Please call us for more details. If ordering by PO please e-mail a copy of your official purchase order to:
tag@etscompany.com

Tagaway For Smooth and Painted Surfaces Questions:

Q: How can TAGAWAY remove graffiti paint off of a painted surface without causing harm?
A: TAGAWAY will remove spray paint off of a painted surface BUT the painted surface must be more durable than the spray paint graffiti. So, always pretest on a small spot and proceed with good observation.
Q: What are the best kind of rags to use with the TAGAWAY?
A: Terry Cloth or very absorbent rags are best or good paper towels. Be sure to have enough so when the rag gets loaded with dissolved paint you’re not just smearing it around and you can use a fresh new rag. Keep spraying more TAGAWAY and wiping until done. Then you can water rinse.
Q: Can I rinse away the TAGAWAY with a garden hose or pressure washer?
A: No. TAGAWAY has a powerful ingredient in it that when in contact with water its performance drops off. So, the best way to use TAGAWAY is to spray it on from the quart trigger bottle, wait, then wipe with an absorbent rag. Keep spraying more TAGAWAY and wiping until done. Then you can water rinse.
Q: Is TAGAWAY SAFE to use on street and road signs without harming the sign?
A: Let’s be honest here with the word SAFE. Some signs are high quality and some not so much. Some signs are new and some have been facing south into the UV sun for 10 or 20 years. The same rules still apply. TAGAWAY will remove spray paint off of a painted surface and signs only when the painted surface or sign has more durability than the spray paint graffiti. So, always pretest on a small spot and proceed with good observation. If you can save 75% of all the signs with TAGAWAY, that 75 signs out of 100 that you did not have to replace!
Q: Will TAGAWAY remove permanent Marker off of wipe-able surfaces?
A: Yes and very quickly and easily. Just spray and wipe.
Q: Should I wear glove when removing Graffiti?
A: Absolutely YES. Let’s be reasonable here… we are dissolving paint…wear liquid proof gloves and whatever else needed to prevent the products from getting on you. Be sure to read and follow the labels and the SDS’.

Taginator For Masonry Questions:

Q: How much TAGINATOR do I need?
A: 1 gallon of Taginator will remove 200 or more square feet of graffiti.
Q: How do I determine square feet of graffiti?
A: Measure the length of the graffiti multiplied by the height of the graffiti to get total Square foot area. Then stand way back and guess what percentage actual graffiti is in that area. Example: 20 ft. long x 5 ft. high = 100 sq. ft. area x 50% actual graffiti = 50 square feet of graffiti. You will need 1 Quart of TAGINATOR. Maybe 2 to be sure.
Q: What is the success rate when using TAGINATOR?
A: As an example, out of 100 spray paint graffiti removal jobs off of various kinds of raw masonry, TAGINATOR will completely remove all of the paint from 95 of those jobs. That’s a 95% success rate in our books! That’s batting 950.
Q: Must I use a pressure washer to rinse away the graffiti?
A: When applying TAGINATOR on to about 50% of the jobs, the graffiti will simply and quickly begin to bleed and run down the wall while you are applying or shortly thereafter. Those jobs will not require a power washer. The challenge is knowing if your job is one of those jobs before you begin. So we recommend to be prepared to pressure wash every job so you will always be the most successful.
Q: Must I use a HOT pressure washer to rinse away the graffiti?
A: No. Although hot pressure washers always do work faster than cold machines. On those tougher multi-layered graffiti TAGS or TAGS that had been painted over, HOT water can eliminate the need to reapply more TAGINATOR saving money and time. Also remember, 90 jobs out of 100 will be completely removed with a cold pressure washer. If you have a hot pressure washer you will bump up to 95 or more jobs out of 100 will be completely and easily removed and you will have not known that you had a tougher surface or tougher TAG. So, if it is in your budget and you have the means and the need, GO HOT. Call us for more details. 1-877-824-7763 ext 118
Q: What Pressure Washer performance is needed to remove graffiti?
A: The short answer is, because TAGINATOR is so damn good, all pressure washers will do the job but it’s a matter of how long it will take to get it done. Also, how fast a pressure washer gets work done is more a matter of GPM (gallons per minute) and rinsing than it is PSI (Pressure). These days most pressure washers are 3000 PSI or more. If you are a home owner and have one small tag on a masonry wall then sure a small 110 volt electric 1000 psi 1-2 GPM machine or a small gas engine power washer will also work. If you’re a contractor you’ll want a cold or hot 4-5 GPM gas engine machine. If you’re a Public works department keeping an entire city clean then you’ll want a 5 GPM or more hot machine with a burner on a trailer with a water supply tank and hose reels, etc. . Click here to view a few TagWashers. Call us for more details. 1-877-824-7763 ext 118.
Q: How long do I wait before pressure rinsing TAGINATOR and the graffiti?
A: When applying TAGINATOR on to about 50% jobs, the graffiti will simply and quickly begin to bleed and run down the wall while you are applying or shortly thereafter. When you experience this, go ahead and pressure wash rinse. DONE! Otherwise, wait about 10 to 15 minutes then test pressure rinse a lower corner. When good, pressure rinse the whole job. DONE!
Q: Should I wear glove when removing Graffiti?
A: Absolutely YES. Let’s be reasonable here… we are dissolving paint…wear liquid proof gloves and whatever else needed to prevent the products from getting on you. Be sure to read and follow the labels and the SDS’.
Q: Does Taginator compare to thickened graffiti removal products?
A:
TAGINATOR liquid readily penetrates deep into masonry surfaces to get through and behind the graffiti paints better than thickened products.
TAGINATOR liquid removes twice as much graffiti per gallon compared to any thickened products.
TAGINATOR liquid costs half as much per square foot to use than any thickened product.
TAGINATOR liquid is quickly and much more easily applied by a pump up sprayer (TAGSPRAYER). Compared to brush applied thick products.
TAGINATOR liquid cuts application time and labor costs compared to thickened brush on products.
TAGINATOR is still the choice of major U.S. City Graffiti removal departments for over 20 years. (References Available)
TAGINATOR removes graffiti ghosts and shadows left behind by other thickened products.
TAGINATOR works the first time without needing a second “SHADOW” removing product saving “MAX“ time and money.
TAGINATOR, even if priced higher, still provides your BEST OVERALL VALUE. No Doubt!
Q: What are safety instructions for Taginator?
A: Taginator is a professional strength product for out door use and requires the minimum use of protective eye wear and rubber gloves. Additional protective wear may be worn to prevent the product making contact with skin if you so choose. Use good judgement and be sure to read all written information.
Q: How is Taginator Applied?

A: Taginator is applied full strength onto the graffit. Pour one or two gallons into the ETS manufactured TagSprayer (Compression spray applicator) The construction materials that make up the TagSprayer are compatible with Taginator. The TagSprayer also produces the proper non-atomizing fan shaped flow pattern needed for the product. Use of any other sprayer may be harmful to that sprayer or the person using it.

Fully cover all the graffiti with Taginator ensuring that there are no dry spots. More Taginator can be applied above the graffiti that will drape down and over the spray paint during the dwell period. (Note: for smaller graffiti Tags or for trial purposes, Taginator is available in a 32 0z. trigger spray bottle. Be sure to squeezes the Taginator trigger many times to get the spray paint good and wet. Do not try to cover too much area with this size container.)

Q: What is the Taginator Dwell Time?
A: Most often with in a couple of minutes the graffiti spray paint will visibly run down the wall during the application of the product. This may be all the dwell time required. Move to the rinse step. In other cases, wait about 10 minutes, then as a test use the minimal pressure of the Tag Sprayer on a very small spot of the graffiti Tag to check for paint solubility. Seeing the under lying masonry becoming exposed reveals the end of this dwell period. Move to the rinse step. When necessary, after a 20 minute dwell period, move to the rinse step. (Note: For multiple layers and painted over graffiti, refresh the graffiti with a light amount of Taginator and allow a full 30 minutes of dwell prior to the rinse step.)
Q: What is the Taginator Rinse Step?
A: Rinsing usually requires a gas engine high pressure washer. Consumer models are 110 volt or 5 horse power or less gas engines and are suitable for occasional Tag removal. Graffit removal professionals generally use an 11 or 13 horse power model for larger work done more often. Some professional models can heat water to 180 degress or greater. It can be said that 1 or 2 graffiti removal jobs out of 100 may require the professional equipment performance. General rinse procedures: Blast the pressure water at and away from the applied area but focused on the lower corner of the Tag moving and removing the Tag as you go up. At any point if it becomes evident that more dwell time is required stop rinsing. Refresh the whole Tag with more Taginator and allow more minutes of dwell time. Repeat rinse process. Some multi layer painted over graffiti Tags may require a touch up. Taginator can be reapplied onto the water wet masonry. For touch ups allow 5 to 10 minutes of dwell time then high pressure rinse away the last bits of the graffiti.
Q: Can TAGINATOR be used while it is raining?

A: Drizzling…YES. Sideways drenching rain…No. TAGINATOR works rain or shine! Some products on the market will not work if a masonry wall is simply rain soaked and. Some products will not work if a second touch up application is required and the masonry wall is water wet from the first rinse operation. TAGINATOR is unlike those other products. So, as long as the TAGINATOR has time to dissolve the graffiti, and it is not being washed away by heavy pouring wind driven rain, then go ahead and get that drizzling job done.

Q: Can TAGINATOR be used in freezing weather?

A: YES! If you have to work below freezing then so will TAGINATOR. But, just like all of us when working if below freezing temperatures it takes a bit more time to get the job done. So, instead of 10-20 minutes dwell time expect 20-40 minutes dwell and be sure to do a bottom first rinse test removal to see if more dwell time is needed. By the way this would be a great time to break out your HOT pressure washer! Also remember that when you rinse with water you will be making ice on the ground so be careful. And make sure your pressure washer is protected from freezing and becoming damaged.

Q: Can TAGINATOR be used in extremely hot weather?

A:YES! One reason is TAGINATOR ingredients evaporate much more slowly than other products on the market that evaporate very fast even at room temps. Although, just like any liquid applied to a super-hot masonry wall all products will evaporate quicker than normal. But, because the heat of the wall can accelerate the TAGINATOR so much that a quick rinse could be all that is needed to be completely successful. Another option is to observe the evaporation then keep rewetting the tag with more TAGINATOR as you feel necessary followed by a pressure rinse. Keep in mind that you can always apply more TAGINATOR after your first water rinse for any touch up work that may be needed.

Q: Will TAGINATOR dangerously burst into flames from a spark or lit cigarette?

A: NO! Actually the opposite is true. But unfortunately even though the new Safety Data Sheet (SDS) regulations under the new Globally Harmonized System (GHS) technically requires by law that TAGINATOR must have the flammable icon on the SDS and 5 gallon pail label, TAGINATOR as a matter of fact WILL NOT SUSTAIN FLAME! Other “Best known graffiti removal products” that are easily and dangerously lit aflame by a simple spark or cigarette butt can be seen extinguished by spraying TAGINATOR onto the fire. Click Here to see this happen in a video (Please know that we do not in any way suggest or condone this means of fire extinguishing).

We sure could use your help here with more questions. So please, click here SEND QUESTIONS and ask your questions. We may add your questions on this page so we can help you and you can help others.

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